1. What is sea moss?

Sea moss, also known as Irish moss or Chondrus crispus, is a type of red algae found along the Atlantic coasts. It’s packed with nutrients like iodine, calcium, potassium and fibre, making it a popular superfood in the wellness world. You can learn more by visiting our sea moss blog

2. What are the benefits of sea moss?

Sea moss is known for supporting immune health, aiding digestion, promoting healthy skin, and providing a natural energy boost. It’s rich in vitamins and minerals that contribute to overall well-being.

3. What forms of sea moss does Herb Harmony offer?

We offer sea moss in multiple forms: raw dried sea moss, sea moss gel, and capsules. Each option is designed to fit different lifestyles and preferences.

4. How do I use sea moss gel?

Add a tablespoon of sea moss gel to smoothies, soups, or teas. It has a very mild flavour and blends easily into foods making the taste barely noticeable. This makes it a versatile addition to your daily routine.

5. How do I prepare raw sea moss?

Rinse the raw sea moss thoroughly, soak it in water for a minimum of 1 hour, then blend it with fresh water until smooth to create your own gel. Store it in the fridge for up to 3 weeks.

6. What does sea moss taste like?

Raw sea moss has a mild, slightly sea water flavour due to the nature of it's origin, but our gel and capsules are virtually tasteless, making them easy to enjoy alone or a part of other recipes.

7. Is sea moss safe to use daily?

Yes, when consumed in moderation (1-2 tablespoons of gel or as directed for capsules), sea moss is generally safe. Consult a healthcare professional if you have specific health concerns such as an overactive thyroid.

8. Does sea moss contain allergens?

Our sea moss is naturally gluten-free, vegan, and free from common allergens like nuts or dairy. However, it’s harvested from the ocean, so those with shellfish allergies should consult a doctor.

9. How should I store sea moss products?

Store raw sea moss in a cool, dry place. Keep sea moss gel refrigerated and use within 3 weeks. Capsules should be stored in a cool, dry area away from sunlight.

10. Is sea moss suitable for vegan or gluten-free diets?

Absolutely! Our sea moss products are 100% plant-based and gluten-free, making them perfect for a variety of dietary needs.

Policy-Related Questions

11. What is your shipping policy?

We ship orders within 1-3 business days. Delivery typically takes 1-2 business days within the UK, depending on your location. International shipping times vary.

12. How much does shipping cost?

Shipping rates start at £5 for standard UK orders, with free shipping on orders over £35. International rates are calculated at checkout based on location.

13. What is your return policy?

In accordance with the UK’s Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 and the EU Consumer Rights Directive, you have a 14 “working day” cooling-off period to cancel your purchase. This period begins from the date the contract is finalised (i.e., when we send you the Order Confirmation email). you can read more about our policy here

14. How do I process a return?

Email us at contact@herbharmony.com with your order number and reason for return Please note that you will be responsible for any return shipping costs.

15. Do you offer a satisfaction guarantee?

Yes! We stand by the quality of our products. If it doesn’t meet your expectations, reach out within 14 days for a full refund or replacement.

16. What is Herb Harmony’s mission?

At Herb Harmony, our mission is to provide high-quality, sustainably sourced products to support natural wellness while promoting ethical and eco-friendly practices.

17. Where do you source your sea moss?

We source our sea moss from pristine Atlantic waters, working with trusted Irish harvesters who use sustainable methods to protect marine ecosystems.

18. How is your sea moss produced?

Our sea moss is hand-harvested, naturally sun-dried, and carefully processed to preserve its nutrients. We avoid artificial additives and use advanced drying techniques to keep it pure and potent.

19. What makes Herb Harmony different?

We’re committed to sustainability, quality, and transparency. From eco-friendly packaging to rigorous testing, we prioritize your health and the planet’s well-being.

20. Is your sea moss tested for quality?

Yes, every batch undergoes strict quality control and third-party testing to ensure purity, potency, and safety—no heavy metals or contaminants here!

21. Can sea moss help athletes?

Yes, sea moss provides electrolytes and minerals like calcium, potassium and magnesium, which can aid muscle recovery and hydration—perfect for active lifestyles.

22. How does Herb Harmony support sustainability?

We work alongside harvesters who cut above the root when harvesting to ensure sustainable growth within the marine environment. We also partner with eco-conscious suppliers, using biodegradable and recyclable packaging.

23. What’s the best way to contact customer service?

Reach us at support@herbharmony.com or feel free to use the submission form on our contact us page

24. What are your future goals as a company?

We’re working to expand our product line, deepen our sustainability efforts, and build a thriving online community of wellness enthusiasts—stay tuned!